Privacy policy

1. Introduction

CPTED USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, education offerings, news properties, assessment platforms, and professional consulting services operated by CPTED USA.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1.1. Scope of This Privacy Policy

This Privacy Policy applies to CPTED USA-operated digital properties and related service interactions, including the marketing website at cptedusa.com, the assessment application, education and learning properties, news properties, contact and support interactions, and related consulting engagements unless a separate written notice or agreement expressly states otherwise.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account on our platform
• Request CPTED assessment services
• Contact us for support or inquiries
• Subscribe to our newsletter or updates

This information may include:

• Name and contact information (email, phone, address)
• Organization details and job title
• Account credentials and preferences
• Payment information (processed securely through third-party providers)

Assessment Data

When you use our CPTED assessment services, we collect:

• Site information and property details
• Assessment responses and evaluations
• Photos and documentation you upload
• Notes and comments you provide
• Generated reports and options to consider

Technical Information

We automatically collect certain technical information when you use our Service:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and preferences
• Cookies and similar tracking technologies

Information by Service Context

The information we collect can vary depending on which CPTED USA property or service you use. For example:

• Marketing and contact pages: inquiry details, company information, and communications you submit to us
• Assessment platform: account data, site records, uploaded files, assessment responses, reports, and administration activity
• Education services: enrollment data, course progress, completion records, and certificate verification data
• News properties: browsing interactions, submissions, and subscription or publication-related communications where offered

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our CPTED assessment services
• Process your requests and deliver professional reports
• Communicate with you about your assessments and our services
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

We collect and use only the information reasonably necessary to operate, secure, improve, and support CPTED USA services, respond to inquiries, and fulfill contractual or legal obligations.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our platform and providing services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets
• Consent: We may share information with your explicit consent

Depending on the service you use, providers may support hosting, infrastructure, authentication, payment processing, email delivery, analytics, customer support, or content delivery. We expect such providers to process information only as needed to perform services for us or as otherwise permitted by law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and assessment data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our services and platform

Data Retention After Account Deletion: When you delete your account or request data deletion, we permanently remove all of your data from our systems within 30 days. This includes all reports, PDFs, images, sites, and organization data (if applicable).

No Data Retention After Service Termination: Upon account deletion or service termination, we do not retain your data beyond the 30-day deletion period. All data is permanently removed and cannot be recovered.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below or use the data management features available in your account settings.

Data Export

You can export all of your organization's data at any time through the "Data Management" section in your organization settings. The export includes all reports, sites, organization settings, and team member information in JSON format.

Data Deletion

You can request deletion of your data through:

• Account Deletion: Delete your individual account through your account settings. This will permanently delete all your reports, sites, and associated data. If you are the only member of your organization, the organization will also be deleted.
• Organization Data Deletion: Organization admins can delete all organization data through the "Data Management" section in organization settings. This permanently deletes all reports, sites, PDFs, images, and organization settings.

All deletion requests are processed immediately and permanently. Deleted data cannot be recovered. We recommend exporting your data before deletion if you wish to retain any information.

Account Deletion Process

When you delete your account:

• All your security assessment reports are permanently deleted
• All generated PDF documents are removed
• All uploaded images and files are deleted
• All site information is removed
• Your organization is deleted if you are the only member
• All account settings and preferences are removed

You will receive a confirmation email when your account deletion is complete. This action cannot be undone.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze how you use our platform
• Improve our services and user experience
• Provide personalized content and options to consider

Some cookies may be necessary for authentication, security, session continuity, and core site operation, while others may support performance measurement or experience improvements. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our platform.

9. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: